Overall, I am happy with the car condition but not the customer service's attitude.

Car condition really not good

Generally good

The car wasn't full of fuel, one of the tires was losing air and the motor sounded like crap. We returned the car in advance, but we didn't get any discount. Could be the cheapest agency, but the rental wasn't cheap, so better off to choose another agency.

Good enough

The car aircon was not very cold and at times the gas meter was not showing the petrol accurately. I enjoyed the Bluetooth and radio station as the equipment worked well.

Would highly recommend the company although with a few inconvenient experience with the oil meter.

it could be better if they can provide us an umbrella to the shuttle bus when its raining

Excellent. They have a WhatsApp chat service which is very helpful for visitors with only a data plan. They even contacted me on the day of rental to confirm my arrival. Unfortunately, because it was not easy to know Tamra closes at 8pm at the time of booking on EasyRentCars (my flight landed at 8.30pm), I almost could not collect my vehicle and it would have destroyed my itinerary. Fortunately, Tamra helped me to arrange for a late pickup smoothly, and checked in on me to see if I picked up the car in the end. They even reminded me to take pictures of the car, something a new rental car driver may not do. The return process was extremely smooth too. 10/10 would rent again.