Yes rentals kindly upgraded our vehicle free of charge. The staff were friendly and we would be happy to use them again. I wouldn't hesitate to recommend yes rentals to friends and whānau

Easy website to use. Price drop was awesome and we saved a few dollars. I'm recommending this website to friends and whānau

Excellent friendly service by staff member. Very easy pick up and drop off. Prompt collection and drop off at airport. really superb service, thank you

Very easy but a small problem as advised confirmation would take 1 - 3 days. this was quickly rectified by the very helpful staff member who answered my call and sent links to alter booking. excellent service from this individual

Rental pick up afterhours is through 3rd party and we waited for almost an hour. Tried phoning different numbers and asking other shuttles for help but nobody was aware of shuttle services for car company. The shuttle driver finally answered phone half asleep and grumpy. Car itself was ok and spacious but customer service was poor

The car was older than we expected, and the GPS did not have english capability; it was all in Japanese, and those who worked at the car rental agency couldn't fix it or swap to another car that had an english GPS. Brakes were also not very strong.

Car is not clean. Door is not well function. Something wrong with the heater. 25 degree feels like 16 degree