The car pickup process was extremely slow, primarily due to heavy sales pitches from the staff.

Waited three hours to pick up the car, which delayed our trip.

The printed form clearly stated not to add extra insurance, as I already purchased third-party full insurance. However, they still held our full insurance and theft insurance. After negotiation, they claimed to have canceled the operation, but the money has not yet been returned to my credit card.

There were still some upsell services.

The car was dirty, damaged and required that I alert staff of the damage to the car before pickup.