The staff was extremely slow; everyone in line was complaining. When returning the car, they blamed us for a small scratch that we didn't cause and demanded 1200 euros before allowing us to leave. It was a terrible experience.

No issues with the on-site process

Hertz's service is quite good, the car was very new, and when one of our group's cars had an issue, they promptly replaced it

The car rental process went smoothly, the staff was professional, and the car was in great condition.

Overall, the experience was quite good. However, the lack of Chinese-language service added a lot of communication difficulties. It's really a shame that such a large service company, with such a significant market in China, does not provide Chinese-language support. Also, since this rental company doesn't have a partnership with any oil companies, there were no fuel discounts, resulting in the loss of many customers.