The car rental company added extra charges up to $200 without the customer's consent.

When I said I didn't want insurance, their attitude immediately became terrible. They have too few cars, there was hardly any choice. We arrived at noon, and there was only one mid-sized SUV left. The queue was also very long, Americans are really inefficient!

The car was perfect, also pick-up and drop-off. I only got ¨fucked¨ on the easytag, she told me I needed it but at the end only passed one tollport where I could have paid the 1,5 dollar and done. Now I was charged more then 200 dollars, sad.

Seems to work well.

Waited about 90 mintes in line to get to SLC Thrifty agent. Completed all paperwork and had to wait an additional 40 minutes to be told the Suburban rented was not available- check engine light, with no other Suburbans available. Was offered two smaller SUVs to compensate for space, but only had one driver. Had to squeeze into a Chevy Tahoe - 6 passengers total plus luggage. 4 teens sat across the back for their tour of Grand Tenton and Yellowstone. I rented a Suburban due to combination of three rows and combined luggage space. Nothing compares to that vehicle platform.

Booking platform is easy with no issues.

Like: After a day of tedious travel delays, rude and indifferent airline employees, and other impatient travelers, Thrifty ended my long day by treating me like a valued customer. My delays put me in my destination after closing time; the main call center contacted the counter to let them know to wait for me. I didn't make it home in time, but thanks to Thrifty, I made it home.