Great service. Pick up and drop off at the airport.

48 hours before departure, the car rental staff contacted us via text message and added us on WeChat. They informed us that staff would be waiting for us upon arrival, which was considerate. We arrived early and went to the car rental counter in the arrivals hall at Langkawi Airport. We were told that the counter was for on-the-spot rentals. Since we had pre-booked, we were directed to find staff next to Maybank. Being early, we informed the rental company via WeChat to send someone to pick us up. A few minutes later, staff arrived to escort us. Our car was 50 meters to the right after exiting the airport. We handed over our pickup form, driving license, and passport, and they filled out our contract. After inspecting the car (which we had already checked ourselves), we signed the contract and paid a 200 CNY deposit. For the return, we notified the rental company via WeChat, refueled the car to the same level, and returned it to the pickup location at the airport. After inspection with no issues, our 200 CNY deposit was returned. However, we had a minor accident involving a third party in the final hours. We contacted the company, and they advised against reporting to the police, claiming that our order did not include third-party liability insurance (which we recorded and confirmed with the car rental platform's colleague). The company charged us 3000 MYR for vehicle damage (the deductible) and paid the third party in cash. We were dissatisfied with how they handled the accident, feeling it was irresponsible. Other than that, their service was good.

Car condition was average only. Wasn’t being informed that speed limit is only 70km upon car collection. We had to pay FINE RM150 due to this. If we were verbally informed, we can take extra precautions.

Needed to make some adjustment on the timing on arrival and returning the car. However, the website didn’t allow us to do it less than 24 hours before collection. If the website was flexible, I could help us make some last minute planning.

Like: Efficient & On time !
Dislike: nothing

Like: Car brought to airport and picked up, no problems, would recommend
Dislike: Nothing