This is my second time renting a car, the service is great!

Our flight arrived late at night, and they were still waiting for us at the airport. Excellent service.

The staff were very nice, and there was always someone who could speak Chinese. However, there was an issue, as I booked a Nissan but was given a worn-out Toyota Vios with over 70,000 km on it. After a strong protest, I had to return to the airport the next day to change the car. The rental company insisted they were the same class, even though they clearly charge different prices. They refused to address the problem afterwards, likely due to management issues with a small company mentality; the owner might be Chinese. Ground staff services were decent.

No dedicated store

No counter at terminal. Need to go outside at car park area