The engine failed to start twice: The first time was the day after renting the car, in the parking garage of the exhibition hall, it would not start. I called, but both breakdown numbers on the car key were unreachable and automatically disconnected! I tried the phone number on the rental platform, and after several transfers and explaining the situation, we waited for about an hour for assistance. During this time, I kept trying to start the car. Shortly after the phone contact, it miraculously started. Due to our tight schedule, returning to the airport to exchange cars was not an option, so we agreed that if it happened again, we would stop using the car. Miraculously, after four days, on the last day, while on our way to the airport, we stopped at a gas station to fill up the tank before return. After refueling, the car wouldn't start again! Tried all the phone numbers on the key and the rental company number, but none worked. The rental platform's phone said they couldn't help and asked us to call the breakdown number. Rushing to catch a flight, after about forty minutes of attempting to start it, it worked again! The car had only around 7,000 kilometers and was a 2018 model, so it should have been in good condition, but it was definitely a problematic car! Originally rented a Volvo V40, but was told at pickup that it was upgraded to a Jeep Wrangler. I thought I was lucky, but later felt it was a trap! It was a scary experience!

Complaint about Hertz overcharging and downgrading the car model: 1. The rental cost on Zuzuche was 238 euros, including car rental, one-way fee, and taxes. However, the actual charges were: car rental 114.72 euros, one-way fee 95.28 euros, and taxes 96.91 euros, totaling 307.01 euros. This is significantly different from the price on the Zuzuche website. 2. Insurance: The Hertz counter staff only asked if I wanted to add super cover but did not explain the insurance costs and coverage. The final price included super cover of 203.34 euros and an additional personal insurance of 90.72 euros. I strongly complain about the forced purchase of personal insurance without any explanation. 3. Car model downgrade: Strong protest against Hertz for not respecting the reservation of a Volvo V40 or similar models like BMW X1 and Volkswagen Golf, and giving a Ford Fiesta instead. I have rented multiple times with Zuzuche, and this is the first time encountering a situation where the expected cost was 1799 RMB, but I ended up with a downgraded car and had to pay 606.95 euros (though I agreed to add the super cover). I request Zuzuche to resolve this issue, thank you!

Very satisfied

The car was excellent as I paid for an upgrade. However, the service was very poor, and the staff at Hertz were rude and unreasonable. I do not recommend using Hertz.

I m expecting to have mercedes as i reserved unfortantily they gave a volvo which i dont like it