Excellent service.

Very dissatisfied! When returning the car, I found a scratch about 1.5 cm on the rear bumper. After consulting with the company, the Europecar employee informed me that I needed to pay 431.80 MYR for compensation. Since I was in a hurry to catch my flight, I didn't argue much or take pictures (regret it). I paid and left. After returning to China, I contacted the company through the post-rental service department of the rental platform. The company responded that the compensation was legitimate and sent an email stating that the cost of repainting the entire bumper was very high. The problem is, would the car rental company really repaint the entire bumper for such a small scratch?! I personally feel that this rental company is making a malicious claim and might even be bullying Chinese customers!

I changed my flight and need to contact Europcar in KLIA to change pick up time. Firstly, the phone numbers listed on Europcar website for the KLIA station is either outdated or outright wrong because when I call many times but no answer. Write to Europcar website with all the booking details Multiple times and I heard nothing back. When I posted my dilemma on Facebook, a friend who was going through KLIA was kind enough to inform Europcar ground staff of my change of pick up time, and she said change is notes and the car will be ready at the new pick up time. When I landed, the car was not ready, and they claim to have no record of the change - I ended up having to wait close to 2.5 hours before the car arrived and I ended up missing a number of appointments.

The platform is good and transparent but must make sure after sales service can support on location assistance like my current case

The driver seat was tilted and uncomfortable, eventually giving me back pain. No shuttle to the terminal us a big obstacle. I was almost late to my flight. Return address was not clear!!!

The car wasn't exactly what was advertised but it was pretty similar. And the car was in really good condition. I would recommend it.

Customer service needs to be improved. This is my second time with Europcar and probably the last time.