Attached are the vehicle order and credit card transaction records. The rental company didn't give me the final payment receipt (nor did they charge a deposit). The rental agent didn't speak any English and tried to overcharge me. They didn't have the car ready and had to contact someone to bring a car, which shouldn't have been rented out. They kept me waiting for two hours, and to avoid delaying my schedule, I had to take it. This ruined the entire trip with constant worry.

Casablanca is the only location, so if the car breaks down, you have to drive a long way back, which is inconvenient.

This company is really bizarre, full of weird and funny quirks, but the overall experience was surprisingly okay. Here's the detailed account: First, I didn't see their store in any airport or city. For pick-up and drop-off, you have to call them, and they'll send an agent to find you. The pick-up and drop-off agent couldn't speak English, barely spoke French, and we ended up using Google Translate to type and call their English-speaking colleague for remote communication. Second, the credit card guarantee was done in the parking lot, where the agent took out a POS machine from the back seat to swipe. But the machine wasn’t working, so they asked for a document deposit instead. Since I was returning the car at a different location and felt the company wasn't reliable, I refused and wanted to cancel the booking. After some discussion, the agent told me I could drive the car away without any guarantee. Can you believe it? Third, because I felt uneasy, I wanted to buy full protection insurance. They quoted me 2000, but when I said it was too expensive, they immediately lowered it to 1500 or suggested negotiating a price. A girl with good English at a local Riad in Fes later told me that bargaining is ingrained in Moroccan culture and you can negotiate everything. Fourth, the car had only 4 kilometers of fuel left when I drove out. How did the agent calculate this so precisely? Also, I had to pay the airport parking fee. Fifth, I had a flat tire during the trip and called them for help. They told me to change it myself. The local shop didn't have an exact matching tire, but they said it didn't matter and just to replace it, showing a very relaxed attitude. In summary, this company is seriously unprofessional. The good part is that it's really cheap and not too much hassle. The car was extremely dirty when I returned it, and they didn't say anything.

the company didn't arrange the car for pick up at booked location. The location show on google map is incorrect and the staff who responsible for answering the phone incapable of English. The car then relocated from airport branch which is an hour away and totally wasted me 2 hour for pickup. The car came EMPTY tank and I mean real EMPTY. I fill the tank for almost 37 litres which is the size of the tank. Horrible experience

Oui très longtemps aucun panneau 3 personne autour d un véhicule en train de fumer et de se foutre de la gueulle du client voiture non conforme à la réservation il me demande de faire 200km jusqu’à Casablanca pour récupérer le véhicule commander