They sent me the wrong pickup address.

No people carrier available on the day of arrival. Rude staff who didn’t think this was their fault and tried to give us 2 small cars - they didn’t appreciate this would be double the fuel and double the insurance costs. They initially refused to drop off a larger car at our premises but eventually agreed to this. Poor service. The large car dropped off was unclean inside and they tried to charge us a cleaning fee on dropping this off - we refused with photographic evidence of the lack of cleanliness of the car on receiving g it.

Great service but would have liked something closer to the airport.

Not so happy with the price. Very expensive!! The price for the kind of car we need with 4 children is unreasonable.

The car was as expected, although the boot was smaller than I expected but we did select a small car.. The waiting time for pick up was rather long and a bit distressing as the agent was dealing with someone who wouldn't pay for the damages, I guess it wasn't the agent's fault but they nearly came to blows! Other than that the agent was very polite and professional with us and the actual paperwork didn't take too long.

I should note that the actual company was called Rental Plus..apparently Target Rent are a broker. So Rental Plus were great.. we were picked up by a shuttle called 'Travel Parking' (shuttle collections outside departure area and opp pharmacy). - was relatively easy to find. My only negative was that the car was smaller than expected...it was a 7 seater but the last two seats were more sort of kid-seats with no leg space - that probably explains why this car was much cheaper than the competition. Some clarity on this when booking would have been good.

Easy to use and smooth process overall