Great car rental experience, convenient, fast, and thoughtful service. The car was in good condition!

Having the rental documents prepared in advance made the car pickup process very quick. However, the car wasn't ready at my reserved time; I had to wait for a while before receiving it. Since I arrived at midnight, the car could have been prepared in advance to improve efficiency.

24-hour service, very convenient.

I gave a full five-star rating, couldn't find anything unsatisfactory at all, it was perfect! The location is the third spot to the right after exiting the first gate at Phuket Airport. The signage is very clear, easy to spot. I took my pre-printed confirmation, and the staff welcomed me warmly. The process was quick and simple. I had my English notarized driver's license ready, the staff just glanced at the original license and it was fine. Next, the staff escorted me to the parking lot, and the car I booked online was already prepared. The car was very new and clean, with only over 10,000 kilometers on it, basically a new car. When returning the car, just drive to the designated parking lot and look for people in Thai Rent A Car uniforms to inspect and collect the car. The procedure was very simple and done in three minutes, and the service was very friendly! I will definitely rent from Thai Rent A Car again when I go to Phuket!

The car was demaged all over, key only works at one door and the tyres had no profile. AFter 3 weeks I changed the car and renew the contract. It was not possible to make the contract longer. I did get another car full of problems. Motor stops and i cannot start it again. The automatic gearing does not work al the time. I have to stop the car and start again. bad manintenance.