Very satisfied

We purchased full insurance at the store, so the return process was quick and smooth.

Clear and straightforward, no issues. We were greeted by a Taiwanese lady at Queenstown Airport, communication was very easy.

Generally fast

one of the car tires was not safe to drive and i suffered a side-wall blow out. Luckily, i was able to change the (small) spare and get to a service facility. Apex didn't give the best advice by phone, but when I returned with a receipt of service and the original tire, they quickly and professionally credited me for the charge I incurred.