Next time in NZ I will definitely use DCR again. Cost & quality beats any if not all known car rental companies…

Easy & fast to book the car.

Picking up the car at the airport took longer than expected as we had to wait over an hour for the shuttle to arrive from the rental office, which is about a ten-minute drive from the airport. When I called the office to inquire, the response was polite but impatient. The same person who answered the phone—a cold and impolite middle-aged Chinese man—handled the paperwork. I must have been unlucky to encounter such an unpleasant individual during my travels around the world. We received a different model than we had reserved; it was an older model Nissan ELGRAND, which isn't listed as an option in the selection menu. Apart from that, everything else was fine.

Terrible experience. The car we booked was unavailable, and they gave us a very old 7-seater instead with no compensation for the price difference. They had arranged to pick up the car at 9 AM from our hotel. I even called to remind them, but they didn't arrive until 10:30, nearly causing us to miss our flight.

Extremely rude attitude and unauthorized credit card charges.

Super helpful folks at Discount Car Rentals. Thanks!