I prepaid all the fees in early January and called in advance to confirm. However, when we arrived at Kuala Lumpur Airport at around 10 PM on February 5th, the rental company told us that there were no cars available. We were nine people, including elderly and children, with a lot of luggage. Can you imagine how I felt at that moment? The next day, they told us to pick up the car from another rental company in downtown Kuala Lumpur. I went there in the scorching heat, only to find the gates locked and no one working. Can you imagine how I felt then? My entire itinerary in Malaysia was disrupted. This was my first experience using your service! Now I am asked to rate and select a car before I can submit my review. Fine, I'll randomly choose one, but you did not fulfill your contract. I reserve the right to further appeal and expose this issue online!

Double charged due to order oversight. Even after payment, the double charge took a month to be refunded.

The car was good, and the service was good too. The only issue was that the car was not full tank when we picked it up; it was half tank. The staff told us to return it with the same amount of fuel, but it's hard to control. Additionally, AirAsia now operates from the new terminal at the international airport, which is Terminal 2. However, there were no rental counters at Terminal 2. We had to take a train from Terminal 2 to Terminal 1 to rent the car. Not sure if I made a mistake when booking or if it's an issue with the rental company.

Like: Staff very friendly, i left my stuff inside the car and the team sent iit back the same day.
Dislike: They close the business on sunday

Like: Staff service was friendly and accomodating. Car was in good condition.