When I arrived, Hertz was the only company with customers. There was someone completing their process ahead of me. An employee from Thrifty came over to assist, and everything was arranged fairly quickly.

The service was acceptable and the staff were friendly, but their English was not very fluent. The on-site deposit is 1000 MYR, and it's best to have cash on hand to buy a Touch 'n Go card for highway tolls and some parking fees. You can purchase the card with cash at the rental site, but only cash is accepted!

Kudos to Hertz! As expected from a large company, their service is efficient and seamless. You just need to stand by the roadside, and the staff will drive the car right up to you.

Generally satisfied

The Car was in a very good condition. Hertz service was simply superb and their staff were quite prompt in their service. At the time of dropping, we noticed some issue with the fuel level indicator. They politely accepted my complain and within one day confirmed the issue from their side and did not charge any additional charges. I would like to specially thank Ms. Fitri who followed up on this and responded promptly. I will recommend Hertz, especially for their service and kind staff.