Good experience

Arrived at the store at 5 AM on the 30th, but I had booked the car for 7 AM. The staff refused to give me the car earlier, so I had to wait in the airport for 2 hours. Also, there was no promised Chinese-speaking staff, only a Thai staff member who spoke English. They did not guide me to the pick-up point, just told me that it was near the 7-11 outside the airport. I was confused about the exact location and had to ask locals to find it. After approximately 10 minutes of waiting, the car finally arrived. This pick-up experience was very disappointing...

The staff at the outdoor counter in Phuket seem uncomfortable due to the heat, unlike Bangkok. But it's convenient that there are counters at both domestic and international arrivals.

24-hour service, very convenient.

When picking up the car, there was a woman who was very unresponsive. When returning the car, there was clearly more than a quarter tank of fuel, but they insisted it was only a tenth. After I requested to check the fuel gauge again, they reluctantly changed it to a fifth. Since I didn't want to complicate things abroad, I just accepted it. Overall, it felt like dealing with a roadside vendor trying to scam as much as possible, with no impression of standardized operations like a big company. I do not recommend renting from this company.