Overall, quite satisfactory.

Very satisfied. Picking up and dropping off the car was convenient, and the management was well-organized. I rented a Dollar car again in Boston and plan to rent another one in Chicago.

When renting the car, they directly charged me $14 per day for tolls without asking. I assumed it was a pre-charge for tolls, but even though I didn't use the toll roads, they still deducted $14 per day upon return. Everyone should be cautious in the future.

2 of our party of 8 arrived 2 hrs earlier. Even though the car was not in their exact name, the gentleman at Dollar was astute enough to ask the right questions so that the car could be picked up earlier by my son to get all 8 of us en route to our destination.

I rented a Jeep Grand Cherokee and ended up getting a GMC Terrain and didn´t get the baby seats I requested. At the counter I was not informed that I was getting a different car. It was only when I got to the garage to pick up the vehicle that I was told to choose any of the cars (in the same category) that were parked there... I was a bit shocked. First I chose a Pathfinder that suited me very well but after putting all our luggage in and starting the car a message came up on the panel ¨key - low battery¨.... went to the company booth and was told they didn´t have a replacement battery so I had to choose another car. What a nightmare. I then chose the Terrain a which had less space then what I needed. The car was good and clean but space was crutial in our trip and the overall experiance with Dollar was bad.