Great customer service, brand new car, honest and trustworthy.

Overall, the service was good, but the final car wasn’t what I initially reserved as a medium-sized Ford Focus (or similar). Firstly, there was no Ford automatic version available. Secondly, the car reserved for me was a Peugeot hatchback, which is noticeably smaller than a medium-sized car. Finally, I chose a Hyundai Accent. Although it's a compact car, it was fairly new (with just over 8,000 kilometers) and drove without any issues.

The processing was fast and efficient.

The service was quite mediocre. Firstly, the pick-up location shown online was supposed to be in the arrivals hall, but we searched for a long time and couldn't find the car rental company's counter. There was no staff at the arrival exit to greet us either. After waiting for a long time, we had to call the car rental company for someone to pick us up. During the verification process for the vehicle, no one explained any important notices or terms and conditions. There was also no reminder to inspect the car. Only after we requested did they inspect the scratches and marks on the car. We needed to rent their GPS, but it turned out to be broken. The staff tried to fix it for a while but it still didn't work. When we asked for a replacement or if someone could bring another one, they refused and just left. We were given a Ford Focus, which surprisingly required premium 95 gasoline. It was a rip-off and consumed fuel very quickly. The range displayed on the dashboard was highly inaccurate and dropped rapidly, leaving us unsure if there was a problem. The car had issues when starting, and it shook badly. Overall, it was very cheap, but the service was really just average.

For those who will pick up their cars in the future, be aware that the rental company's office is only open when flights arrive. It’s deserted at other times.