The service was good, and the car was great.

There was no counter at the airport, we had to wait for the staff in the parking lot. They arrived late, and it took about 20 minutes to complete the paperwork. All charges were deducted from the credit card. We were a group of four with a lot of luggage, so we rented a mid-sized Passat, but they gave us a small Mercedes. The car didn't feel as spacious as the Passat, but considering it was an upgrade, we accepted it.

The service of CARO car rental company is quite good, but I couldn't find it immediately after leaving the airport and had to wait for 45 minutes to find it. (Waited at the wrong location; the specified P20 parking lot is very large and the order did not provide clear instructions.)

New 3000 km KIA SUV, diesel, 7 liters per 100 km. The run-in period was alright. The pickup was tricky. I informed QEEQ's customer service about the details afterward. The pickup location should be TERMINAL 2 ARRIVAL, P29 parking lot. The guy waited there for a long time, and the shop's phone was unreachable. This wasn't CARO's fault. I hope QEEQ will write down this location clearly in the future to avoid customers waiting. During drop-off, the GPS directed us to the wrong place, and we were an hour late. The staff were great. Couldn't find the P29 entrance; too many one-way streets. Parked at P20 and found the staff there.

Caro is not at the airport, you have to wait for their staff at the McDonald's next to T2. There's a gas station next to their office, which is very convenient. The Germans are very meticulous in their work. We rented two cars, and they handled the paperwork for one car before starting on the other, so we waited a long time, but the instructions were very thorough. We reserved a C5, but got a brand new Opel with only 4100 km on it, featuring auto start-stop and lane assist. These features are very important for driving in Germany. The car also has radar systems at the front and back. The condition and performance of the car were excellent, and it had a 6-speed manual transmission.