The vehicle was very new, and the overall service was great.

The staff are very patient, serious and responsible.

The specified rental and return locations at Brussels Airport are very accurate. We were given a new car of the same grade that had only run 50 kilometers. When renting, the staff (a lady) added a lot of insurance. Although she spoke English, I couldn't contest everything, so I accepted it. The online order was over 400 euros, but I ended up paying over 600 euros, 50% more. I believe whether full insurance is included or not should be made clear on the website during booking so that customers can make informed choices. The price at booking should be the price at pickup.

Excellent service in both check in and return. We were upgraded to a bigger car and it was in great condition.

Great service and great value. Thanks.

I booked an AUTOMATIC medium SUV . Upon arriving at Brussel we realized that medium SUV is actually aford focus... Than the agent convinced us to upgrade the car (for extra money of course). We got an infinity Q50 - which initially seems to be a nice car however it was old (over 40,000 km) and not well maintained. It was dirty and did not function well. We were stuck few times because the key ID was not identified - "incorrect ID". Then the engine just died and the car had to be towed. We had to fight for a replacement - no body at Budjet-Avis cared that we are a family with 2 kids, lots of luggage - stuck with no car. They offered us the smallest class, manual, as replacement (I didnot drive manual for 30 years!). After fights and a loss of a day vacation we got a manual car - lower class!!! No compensation!! we paid for an automatic higher class car, we lost a whole day. We expect a compensation before taking other measures.