The staff provided excellent service and communication was smooth.

After getting my luggage, I saw the counter on the left. The staff member was either a handsome young man or a strong lady, it doesn't matter, it's their personal choice. The car inspection and rental process were very quick. Be sure to take detailed photos of the car when you pick it up to avoid trouble when returning it. However, the return process in Chiang Rai was simple; the staff just checked the exterior and fuel gauge.

The staff are very patient and meticulous, they record all the old damages on the car during pickup and do the same during return. However, make sure you test the car thoroughly yourself. The wipers on the car I rented weren't working well, which is a concern during Thailand's rainy summer. Fortunately, the rental company noticed the issue with the wipers during return and didn't make a fuss. Also, since Thai people don't speak English very well, it's best to have a real-time Chinese-Thai translation app.

Good

The car rental counter was easy to find, as the airport is quite small. The local customer service staff were very patient, even though my English isn't very good and their heavy accent made communication harder. In the end, I understood all the details clearly.