The car was almost brand new, awesome!

The service attitude was okay, but the car's tire treads were already quite worn. It is recommended to replace the tires to reduce the chance of a tire blowout during the rental period.

Big company, prominently located at the airport, very convenient.

Very convenient, and the customer service was excellent. We picked up the car at Auckland Airport, and the Hertz service counter was immediately to the right as we exited the airport, very close. Our itinerary included a ferry from the North Island to the South Island. After pre-booking and self-service car exchange, we picked up a car directly from the Hertz counter on the South Island. It was very convenient.

Picking the vehicle up from Auckland Airport was a little frustrating as the vehicle we hired wasn't ready for collection as it hadn't been cleaned. Required us to stand around and wait patiently whilst this happened. Coming off a 3.5hr flight with 2 kids isn't exactly what you want to do as I had made the booking nearly 4 weeks prior, so the Hertz team had plenty of notice to get the vehicle ready.