I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members with very average attitudes, and they said only the CHR was available. If I wanted another model, I would have to wait, but they couldn't say how long. Because I was in a hurry to leave, I reluctantly accepted. The next day, I contacted the rental platform to request a vehicle change, but after two days, they still couldn't reach the rental office. Extremely disappointed with the German rental company.

Car replacement, additional insurance, and GPS service fees

You can pick up the car as early as 6 AM, no crowds.

Munich branch is large and professional. Even though the car had a small issue, it was replaced and upgraded to a better model. Great service.

Hertz is quite popular, so the line was a bit slow. They gave us the same model we reserved, and the service was very attentive.