The Customer service chat was not very good. In fact was really bad.

Communication was very smooth and very helpful for us, considering our English isn't very good.

The company is very unprofessional, with only one Chinese staff member managing the store year-round. Due to our flight time, we couldn't refuel the car before returning it and wanted to pay the staff (the only Chinese person) directly for the fuel. Our request was met with various refusals and extremely poor attitude. Furthermore, we were misled that there were no flights at that time from the airport and assured we would arrive on time.

I highly recommend this rental company to everyone.

Waited for 1hour to be picked up from the hotel where the out of hours service should have been but wasn’t. Car was old, 87000k’s on it and badly damaged all round the vehicle.

I was happy with the service. There were marks on the car that were not not noted on rental agreement. Very excessive reference to pictures taken to check for damage. I had no way of knowing when picture taken as was not present.

The review process to confirm car returned in acceptable condition took longer than expected compared to other rental firms.