English communication was very smooth.

The rental company's service was good with no extra charges.

Since there were many customers at Hertz, the wait time was quite long. However, we got a new car, around 600 kilometers driven, a Ford.

Hertz is quite popular, so the line was a bit slow. They gave us the same model we reserved, and the service was very attentive.

The worst experience ever. I would not recommend this car company unless you want to be ripped off. The supervisor was the rudest person I have ever come across. They charged us 330 pounds for scratch which wasn’t there, didnt want to sort out the problem even that we had several photos taken before drop off (car was in excellent condition). They charged my card and they basically said i have to pay the damage. Fortunately we purchased the premium insurance, but still didnt get full refund (9quid still missing).

Thanks for your help with insurance company. At least we got our money back which was stolen from us by Hertz.