The company forces additional insurance without informing customers.

The rental company casually added all the insurances, making the price twice as expensive as the booking without any notice. Due to the language barrier, I didn't realize it until I returned the car. My negotiations yielded no results. Be cautious with this company to avoid being scammed.

Booked a Mercedes, ended up with a Ford. There were at least two similar Mercedes parked nearby. When I asked customer service, they said it's the same grade and refused to change.

I have rented cars in Germany twice. The first time I rented an Audi A4 estate, but since they didn't have it, they upgraded me to a Volvo XC60, which was okay. This time I booked a Mercedes E-class estate, and again, they didn't have it, so they upgraded me to a Volvo XC60. Initially, I was a bit upset, but I found the XC60's noise insulation to be much better than the E-class estate I rented in the UK, and it had more space. The interior quality is much lower, and the driving feel of the Mercedes is definitely a class above Volvo.

Great, very clean, and the staff were very friendly.