Good experience

Van was disgusting and they just ignored us when mentioned. Dont use them.

The car has already run over 110,000 kilometers. The key issue is that at a speed of 85 km/h, the car becomes unstable. Initially thought of changing it in Taupo, but it turns out the only location is in Auckland! Wasted phone expenses, and the person who answered said yes, the car shakes above 85 km/h. They knowingly rented out a car in bad condition! I was dissatisfied throughout the journey.

The customer service was indifferent.

The pickup time was outside the store's working hours. Communication via mail beforehand was very clear, and the process was straightforward. The car was in good condition, clean, tidy, and fuel-efficient. The return process was quick, and they offer a free shuttle to the airport, making it very convenient.

Super helpful folks at Discount Car Rentals. Thanks!