Slow check in at Hertz Geneva Airport, great service in Lausanne.

Hertz was very efficient and didn’t try to upsell insurance. They asked if I planned to travel to other countries and then apologized for not having any Mercedes available. I was offered a choice between the XC40 and BMW 3 Series, and I decided on the Volvo. It was indeed very smooth to drive.

Very satisfied. The staff was very patient, and upon learning that we would mainly be driving in Switzerland, they swapped our car on the spot for a slightly larger Lexus LBX hybrid, which was very fuel-efficient for mountain roads.

It's always better to choose a major rental company and buy full insurance, as it makes problem resolution easier. On our first day, we didn't notice the car's tire was damaged until the evening. After contacting QEEQ, we went to the rental company the next day and directly swapped for a new car. The process was easy, and we didn’t even need to visit the counter; we just took the new car from the parking lot.

The service was excellent.

Good