Good experience

We would have appreciated some compensation for the phones being out of service because we were almost 1.5 hours delayed to start our reservation

No problem. Car had 333,000 kms which i thought was excessive, turns out i maybe need to keep my own cars longer!

Only issue was changing the time of pickup. Wanted to change it to earlier and not able to do it on the web site. Staff accompanied us at pickup.

Car was ok. Not what we booked - It was bigger so it increased our fuel costs. Biggest problem came from the customer service when we had a problem we needed help with. We lost the keys. The car was keyless entry and push button start. BRC bascially told us to call a locksmith - any locksmith and sort it out ourselves they didnt have a preferred provider. but because of the keyless entry, locksmith could only open the car to get out lugage out . We asked BRC for a set of spare keys - they said they didnt have any and again we were on our own. Luckily there was a Suburu dealer in the town we were in and they said it needed to be towed to them and whole key system replaced. it took five days to fix, 4 days longer and $800 more because BRC didnt have a spare key for their car. they were really disinterested in helping and we were completely on our own. luckily we spoke the language and could navigate the system.

It was a great car great service

Every was good

The car was in really good conditions. Customer service was excellent, pee were provided with all the necessary information at pick up. We were picked up from the airport and after drop off we were accompanied to our hotel! Amazing!