Car was quite banged up.

Car was nearly brand new and staff were excellent. I'd certainly use them again in Phuket

The service was quick and friendly at the domestic arrival hall. The car was almost new, a seven-seater diesel similar to a Toyota Prado, with only about 10,000 kilometers on it. Fuel-efficient with plenty of space.

Although the rental policy stated that the car should be returned with a full tank, this was not the case. The fuel gauge showed two bars less than full when picking up the car. While I was told to return it with the same fuel level, it is difficult for renters who are unfamiliar with the car’s fuel consumption. Usually, the car gets returned with a full tank, which is unfair to renters.

The process of collecting and returning the car is smooth and easy. A minor point to add - they should inform customer that the counter is located at Domestic Terminal, especially for those arriving via International flights.

Helpful counter staff, no waiting lines.