Overall satisfied.

Interrent is very persistent in selling extra insurance and fully charges the security deposit on your credit card. It’s a heavy process and should be done as a preauthorisation only. Moreover the deposit is charged in the currency of your credit card (eg. USD) and refunded in EUR so you lose on exchange rate significantly

We waited over an hour to have a member of staff attend to us during pick up. When I finally had someone they were nice but weren’t clear on anything at all really. The car wasn’t anything like the car we were promised and it was due a service and oil change. That alone is disgraceful to allow someone to hire your car without it being up to standard. When returning the car my wife asked for help and was completely ignored. We were only trying to drop off the car so that kind of response is just not on. Poor all round.

Perfect car, as always in goldcar, fair policy, friendly staff

I was happy with the service and the car. However, there was an extra unexpected charge when I collected the car. It wasn’t clear what this was for as it was suggested it was for airport taxes, but EasyRentCars stated all taxes and fees were included.