Disney World 2019

Never showed for pickup. Said they closed at 9:30 so why would they allow a reservation at that time? Also at the time of booking hours were 24, then the changed them without telling us. So I was left stranded at the airport. Could not reach them by phone and tried calling since 9:20 pm. Will never use fox again. They didn't even apologize for their error. Poor customer service!

Quick to respond when I reported this issue

The sales agent was rather annoying in pushing for as many add-ons as possible such as insurance, fueling, toll fees, etc.

The car did exceed the expectations

The car was great But unfortunately the end total price was not like the reservation price The stuff added me package Or force you to add it by said you must do that Otherwise you not get car And it shouldn't be like this The price that customers need to pay is like the reservation price !!!

Car was fine. Met our requires very well. Extremely disappointed with Fox representative. We were pressured to take a larger vehicle but decline. Strong armed into taking a costly Toll package, that we later realized we did not need. very disappointed about that. Also very high pressure to purchase insurance by this representative even though we had coverage through our own insurance company. Will be calling Fox to get Toll package fees reduced.

Booking was fine