Enjoyable

Very professional and eager to help.

Satisfied

The pickup point was near impossible to locate. They spoke of a 'pink P" sign to stand near, but it could not be seen and was not known by airport staff we asked.(We finally saw it and it was only visable from the incoming road) The pickup vehicle did not have any log on it, and we were finally told the last 3 digits of the registration.

Radio was in Japanese and we couldn’t use it. Please make sure radio is in language of your customer.