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Painful to pick up vehicle

Reviewed: Tue, Dec 6, 2022
About Apex: 6.0 /10
The pick up area was not located directly at the airport. We had to walk for a good 5-10 minutes with my dad (who is an elderly person), then wait more than 15mins for a shuttle to drop us at the APEX site where we had to queue for 20mins before talking to a very slow and not competent person (for another 20mins before we could get the vehicle)
About QEEQ: 8.0 /10
It was very good, thanks
Full Size Sport | Toyota Rav4 or similar

Relevant Reviews on Apex Auckland Airport

Chapman May

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Reviewed: Sat, Jun 28, 2025
About Apex: 10.0 /10
It was a very pleasant car rental experience. After landing at the airport, the directions to the pickup point for the car rental company were a bit unclear, so we ended up asking for directions to find it. Other than that, everything was perfect—they provided a free child safety seat and even gave us a phone holder.
About QEEQ: 10.0 /10

Picasso

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Small SUV | Toyota RAV4 or similar
Reviewed: Mon, Mar 4, 2024
About Apex: 9.0 /10
Shuttle pickup location a long distance from airport with bags. Outdoor walk subject to weather.
About QEEQ: 10.0 /10
Rental with Apex through QEEQ while in Hamilton was a good price. But in Wellington I rented with yesaway through Momondo as their prices were better. Now feeling my QEEQ membership may not be cost effective

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Large SUV | Toyota Fortuner or similar
Reviewed: Fri, Dec 8, 2023
“Good Platform, Nice Staff but Fair Car condition”
About Apex: 7.0 /10
The exterior and interior car was dirty. Lots of rubbishes left from previous customers. Apex should provide a cleaner car condition.
About QEEQ: 10.0 /10
The platform is easy to use. I suggest to collaborate with the local car lender to provide the insurance services. This, the claiming process is quite long if it is now provided by the third party.
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A.Harper

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Compact | Ford Focus or similar
Reviewed: Sat, Mar 21, 2020
About Apex: 8.0 /10
The car we were allocated was much older than the others in the fleet and had lots of dents and scratches. Not sure why this was so but I'm the end it was great as we did not have to worry about another scratch. The car did us proud for 33 days. Thank you.
About QEEQ: 10.0 /10

N.Holmgaard

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Wagon | Nissan Wingroad or similar
Reviewed: Thu, Mar 14, 2019
“Below average.”
About Apex: 8.3 /10
Car was VERY used, a lot of damage inside and outside. Two photo sessions was needed to document it all, wiper not good, and key not funtional below 12C. We did not get the car we had booked, Nissan...but a 110.000km used Subaru.
About QEEQ: 8.0 /10

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