never again

Reasons for not giving a high score for car pickup: 1. The store staff were not skilled and needed to call for guidance at almost every step. 2. In addition to freezing the specified amount on the credit card as a deposit, another 33 euros were charged without clear explanation. 3. The fuel tank was almost empty when picking up the car, requiring immediate refueling even though it was nighttime. 4. When leaving the parking lot, we were unexpectedly charged an additional 35 dirhams. Points 2, 3, and 4 are issues we have never encountered in years of international self-driving travel.

At the time of handover, the staff did not speak English and gave no explanation about the car's condition. When I found the car to be old and dirty and requested a replacement, the staff said there was no other option.

Casablanca is the only location, so if the car breaks down, you have to drive a long way back, which is inconvenient.

They charged us an extra 1400 RMB for switching from a big car to a small one, saying it would be refunded later, but it never was.

This company is really bizarre, full of weird and funny quirks, but the overall experience was surprisingly okay. Here's the detailed account: First, I didn't see their store in any airport or city. For pick-up and drop-off, you have to call them, and they'll send an agent to find you. The pick-up and drop-off agent couldn't speak English, barely spoke French, and we ended up using Google Translate to type and call their English-speaking colleague for remote communication. Second, the credit card guarantee was done in the parking lot, where the agent took out a POS machine from the back seat to swipe. But the machine wasn’t working, so they asked for a document deposit instead. Since I was returning the car at a different location and felt the company wasn't reliable, I refused and wanted to cancel the booking. After some discussion, the agent told me I could drive the car away without any guarantee. Can you believe it? Third, because I felt uneasy, I wanted to buy full protection insurance. They quoted me 2000, but when I said it was too expensive, they immediately lowered it to 1500 or suggested negotiating a price. A girl with good English at a local Riad in Fes later told me that bargaining is ingrained in Moroccan culture and you can negotiate everything. Fourth, the car had only 4 kilometers of fuel left when I drove out. How did the agent calculate this so precisely? Also, I had to pay the airport parking fee. Fifth, I had a flat tire during the trip and called them for help. They told me to change it myself. The local shop didn't have an exact matching tire, but they said it didn't matter and just to replace it, showing a very relaxed attitude. In summary, this company is seriously unprofessional. The good part is that it's really cheap and not too much hassle. The car was extremely dirty when I returned it, and they didn't say anything.