Absolutely terrible

Guy at counter said card would be charged $200 deposit, then tried charging $440 to card, when questioned he said I had NO insurance cover for vehicle, a lie as after insisting that I was not paying a Dollar more than I had pre paid he the printed out thecontract which showed the cover paid for. I got an Intermediate car not the Compact booked but probably only because it was out of state registered and had body damage on the drivers door. Trying to find the Advantage section in the garage takes ages as the signage is useless. Counter staff need to tell you how to find the car not try ripping you off with lies. A crap company I will be reluctant to use again.

Car was terrible. Was a diesel so finding a gas station to fill up was hard. The heat did not work, the plugs in car did not work, and the check engine light was on pretty much since after we pulled out.

When I picked the car up the attendant stated the car was in perfect condition, this was not correct, I found the rear off side light cluster to be broken, there was a big dent in the front off side hood, the front near side bumper had come away from the clips which meant it was forward of its original position, there was a small dent in the near side rear door, and other little marks which all had to be reported to the attendant before I moved the vehicle. If I and my wife had not noticed these indentations and damage I could have been blamed for them which in turn could have cost us a lot of money, I strongly suggest your vehicles are correctly checked BEFORE being given to a customer. Otherwise the car performed most adequately and was extremely good on fuel, (which I left half a tank in).

Extra charge for spouse is very bad. No others do this!!! Also, I rented a RAV4 or equivalent and the Mitsubichi offered had much less storage capacity and would not hold the luggage so had to upgrade. Very disappointing

On collecting car I was told to check for damage (scratches didn't count, only dents). Found 2 dents. Never had a rental car with any damage before.