Returned the car in a different city. The staff's English was poor at pickup and the process was slow, but the staff at drop-off was efficient.

I booked a small car and was given a medium sized one but was not charged extra.Would have preferred small car.

Very good and got a price drop too

accueil expédié, l'hotesse voulait me vendre une assu que j'avait déjà, elle s'énervait; pas de constat de l'auto à la récup, alors que le capot était rayé

The car I ordered was an automatic SUV..... the car I was given was an automatic Fiat 500!!!!! Sicily by car didn't even own any automatic SUV cars!!!!!!! Service was appalling, waited 2.5 hours to collect the car in a massive queue as their process was highly inefficient, other car rental companies were serving people within 5 mins. It was obscene. I'm currently in contact with them to get a refund as I didn't get the car I paid for and they told me to "contact my intermediary" shocking service. I would give them 0 for customer service if I could.

I think you should state clearer that the pick up desk is in a rent car terminal not in the actual airport terminal. It was confusing when we arrived. However the car was excellent.