Poor car, expensive and conditions were not as promised. Not a good service overall

They forced us to buy a Turkish highway toll pass for 100 lira, but other rental users said they weren't charged this fee. We chose to return the car in the city, but the return location given was very far from the city, and we were charged an additional fee for returning the car at a different location. The car had multiple dents and scratches and was in poor condition. Once, the car stalled and wouldn't start again. We had to get help from a passerby to jump-start the battery.

There is no counter at the airport, so you need to call separately. The receptionist's English proficiency was not satisfactory. They asked for a 15 Euro tip when picking up the car, which was very unpleasant. We booked two cars, one of which was an SUV. The front right tire was flat when we picked it up, and we had to go back to the company because of this. We were worried about a tire leak throughout the trip. When we returned the car, there was a small scratch and the rental company fined us 120 Euros. The money isn't a big deal, but there was no receipt. In the end, after we insisted, they wrote down the situation on the contract and had it signed by the staff.

At the airport, there was someone in the arrivals hall to assist with the car pickup. They charged an additional 30 euros for returning the car at a different location and requested a 5-euro tip. Since we arrived at the airport in the early morning, we felt it was appropriate to tip for their trouble. Shortly after leaving the airport, we were informed by a gas station attendant that there was an issue with the tire pressure. Kudos to the gas station staff who filled the tires for free. Given that almost everything costs money back home, we insisted on tipping. After driving for a few hours, one of the tires blew out—a car with 100,000 kilometers on it likely never had the tires changed, as the spare was worn down. We paid 300 lira when returning the car but received no receipt. They said a digital receipt would be emailed the next day, which we have yet to receive. Fortunately, we followed the advice from Zuzuche customer service and got a written proof from them. We are now in the process of claiming insurance. Hopefully, it will go through. We're glad we bought full coverage insurance, as a tire costs nearly 900 RMB. Sigh...

The sales agent pushed insurance heavily at pickup, but other than that, the service was quite good and efficient. You need to go to the Vodafone counter at the airport arrivals area to find the sales agent dressed in green.

Car was what is expected, only lacking feature was cruise control, I drove for about 4000Km and I would have really enjoyed the cruise control.