The counter for car pickup was very helpful. Since there were many people, they asked several times if I wanted to sit down for a bit. However, during the process, I was informed that exchanging the car at the airport would require an additional $39. This was not mentioned on the QEEQ app, and QEEQ had already been fully prepaid. Called QEEQ customer service, but after communicating with the staff, the issue is still pending. The attitude in the car pickup parking lot was indifferent.

Apart from spending some time filling in information at the beginning, the overall process was quite smooth, and the return was very quick.

Rep didn’t speak English. Car had no washer fluid and was not very clean on the inside.

WAITED 2.5 HOURS FOR A CAR!!!!!!!!!!!!

They helped me out a lot - called me back constantly to try and help me

This was the worst rental car agency I have ever used. Never again! It took them 2 h to give a car! Uncettable! Did that reason we got to Masada 15 m to late to be able to enter so we could not see it! They had significant effected my vacation by being extrinely inefficient!