We arrived to pick up the car at the reserved time, but the rental company told us there were no cars available that day. After we argued, they told us to come back the next day. After returning the car, we were charged twice without any notification. The experience was very bad!!!

Due to traffic, I arrived at Europcar in downtown Jerusalem at 11:00 AM. The staff impatiently told me 'you are late, your car has been cancelled.' I have so many questions—where is it written in the policy that you cannot be late for pickup? I paid the full amount as a prepayment. With no other option, I had to communicate with this extremely dismissive staff member, demanding that they provide a car and show me the contract clause stating I cannot be late.

Apart from spending some time filling in information at the beginning, the overall process was quite smooth, and the return was very quick.

I was forsed to pay extra $190 for liability insurance when I was drooping off vehicle even I paid liability insirance when I did my booking I had to give $2000 deposit which I was not informed before

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not easy to find place for parking when drop-off.