Unsatisfactory

J.Watts

Portugal

Reviewed: Thu, Jun 30, 2022

About Record Go: 7.0 /10

The charges did not relate to the QEEQ quote and were not adequately explained. Additional driver cost of €77.52 was not made clear. No idea why €80 was pending payment. No idea why we have been charged £68.49 since we returned home. Assume the £20.78 we have also been charged was for motorway tolls?? The car provided was a Seat Ibiza with 65,000kms on the clock. It was showing warning lights due to a faulty headlight. It was not in good mechanical order and was very noisy and sluggish under acceleration particularly uphill. We were surprised that it kept going for 2 weeks and over 1,000kms!

About QEEQ: 8.0 /10

Booking with QEEQ worked well - but neither the price nor type of car was matched by the provider. We had no problem with being provided with a larger car, but it was in poor mechanical condition and had already done a high mileage.

Reply by Qeeq:
Thank you for your comment. We will forward your feedback to our supplier and require them to inspect their vehicles more carefully. The additional driver is not included in quoted price, you will need to add and pay at the pick up counter. Please kindly send us the bank statement of extra charge and the final invoice so we can verify the unknown charge for you. Thank you for your understanding and help.