Car is different! Hertz no checking during our pick up and say the car is OK. In fact there's a dent

Fast and efficient.

The pick-up and drop-off locations were easy to find, but the car's condition was poor. The car wasn't cleaned, and I rented it from Amsterdam Airport in the Netherlands, but it had an Italian license plate. Although the scratches on the car were noted in the documents, it still increased the risk of disputes. When returning the car, HERTZ initially refused to inspect it, claiming it was due to a different drop-off location and that their system couldn't find the record. After insisting on an inspection, they were able to locate the record and confirm it. When they asked why our car had an Italian license plate, we realized the car provided wasn't registered in the Netherlands. Only after we presented the rental agreement did they finally confirm everything.

The process was quick, but the attitude was average.

My English is quite poor, but the overall process was smooth. The car return procedure was simple, the deposit was about 300 euros, and the service was patient throughout.

Amazing Customer services, got me upgraded to a BMW 5 series

Love the website and App