I rented the car for my first time and it was a really good experience.

Vehicle was dirty, unsafe (tires filled up too much), allignment terrible.

Service at the Orlando location was very good as compared to other we have experienced. Car was ready for us.

Booking was easy and reliable a ever.

The car and service @ Fox met our expectations. The agent tried to pressure us to sell us the Pass for the Florida tolls; she even said that there are tolls that do not accept any other form of payment. We found this to be untrue in our experience driving through a lot of tolls. We did not find the online extension of our rental user-friendly. It locks the fees and you can't opt-out. We tried calling and the wait times were excessive. All of this can be improved.

The staff was extremely rude and not helpful. Yes, sure, I rented a 7 passenger vehicle but NO room for luggage? At least put this on your specs. I drove to the airport in a Toyota Highlander (2018) and rent a 4Runner with less cargo room? The car was nasty and had not been cleaned.

We were charged over close to twice what we were originally quoted. I was told it was a deposit but we haven't received and monies back at this point. Was quoted $368 and was charged $633.