Confusing but not bad at all. Great customer service makes up for the chaos.

I arrived at Frankfurt Airport at 6 AM. Since I had a reservation for 10 AM, I asked if I could pick up the car earlier. They said I had to wait. When I went at 9:30 AM, they told me there were no cars available. Finally, at 12 PM, they gave me a car that did not match my reservation. They delayed my pickup by 2 hours and told me there was only one car left, take it or leave it. It was an Opel Corsa, but I had reserved an Opel Vectra Estate or a similar model. The Opel Corsa was very small. I believe Zuzuche should take responsibility and negotiate with the supplier. I was charged for the Opel Vectra Estate or a similar model, as per my original reservation. Since I was in a hurry to meet a client and had already wasted two hours, I didn't raise any objections at the time and took the car. I plan to discuss this with Zuzuche when I return. Issue 1: They delayed my pickup by 2 hours. Issue 2: They did not provide the reserved car model. Issue 3: They did not refund the difference for the downgraded car model. I hope Zuzuche will communicate with Doll and provide me with a response. Please refund the difference for the downgraded car model.

The service is excellent and highly recommended. The only minor issue is that picking up the car is a bit complicated. It would be better if they could provide more detailed directions in the future.

Good

Perfect

Car exactly as expected, worked fine. Customer service agent at pick up was friendly and helpful.

No issues with booking. Didn't get any price drop notifications this time.

Like: I did not want a GPS in the car, was told I would get it anyway, it did not work
Dislike: Signs at the Airport showing where to return Rented cars should be more visible. I almost missed the exit. Last year I needed three attempts