Smooth Operator

I ordered a 7 seater with 4 cases, when we arrived, we couldn’t even get out passengers and cases in the shuttle to the car hire place hence 2 x trips back and forth to the airport. The car did have 7 seats but no other space, I did ask to change the car during the rental period, but was told there were no other cars available. We were pushed to up sell extra insurance and told that our ‘protectmyexcess insurance’ wouldn’t cover bumps on private land (car parks) and given examples to get us to buy the policy, not the worst car hire, but also not the best!

Booking platform was perfect

Didn't realise that company not actually based within the airport but that didn't actually matter as we were picked up (and dropped back off) quickly and easily by staff. Aaron was really helpful and process was quick and easy. Returned car early without any problems.

Aaron who was the assistant manager dealing with us at the Belfast International Branch was asbolutely brilliant!

To be told had to purchase extra excess insurance was unfair as we had already purchased it via the booking to be told It wasn’t enough was ridiculous

Aaron was very helpful and friendly