The overall service was excellent. I will come back again in the future.

Picking up the car was quite convenient, located right across from the Hilton Union Square. However, Thrifty and Dollar have merged, so the line was somewhat long. But there were plenty of staff, so the queue moved rather quickly. Returning the car was even more convenient. We returned it in Las Vegas at a dedicated car rental center. Just follow the signs all the way in. You don't need to wash the car; just return it with a full tank of gas. There are many gas stations nearby, and the prices are fairly cheap. The car return location is not inside the airport, so you'll need to take a free shuttle bus to the airport. It's very convenient and takes about 10 minutes to get there. The driver is very nice and helps with the luggage, so you can give a small tip.

Car drove well but did not have modern Aps etc which I would have expected from a Luxury Vehicle. I wonder if Thrifty actually down Spec their cars.

Great service, great car, great experience!

Like: easy step at the reception counter
Dislike: the vehicle without the side mirror control!