Hertz has a poor sense or regard of customer service

W.Abbassi

Ireland

Reviewed: Tue, Apr 9, 2019

About Hertz: 2.0 /10

We couldn’t get the car. It was the most terrible car rental experience ever Initially booked car didn’t have floor mats and my foot kept slipping so I requested to change the vehicle. After waiting for over 30 minutes we were finally upgrades to a bmw5 series . We then had to wait for the car to be washed. After 15 more minutes the guy came to us and said he cannot let us this car as someone else already booked it. So we walked away without having a car at all ! It was a complete waste of time.

Hertz

Dublin

Ireland

Small SUV | Nissan Qashqai or similar

1 days rental

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Reviewed: Thu, Jan 2, 2020

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