Hertz has a poor sense or regard of customer service

W.Abbassi

Ireland

Reviewed: Tue, Apr 9, 2019

About Hertz: 2.0 /10

We couldn’t get the car. It was the most terrible car rental experience ever Initially booked car didn’t have floor mats and my foot kept slipping so I requested to change the vehicle. After waiting for over 30 minutes we were finally upgrades to a bmw5 series . We then had to wait for the car to be washed. After 15 more minutes the guy came to us and said he cannot let us this car as someone else already booked it. So we walked away without having a car at all ! It was a complete waste of time.

Hertz

Dublin

Ireland

Small SUV | Nissan Qashqai or similar

1 days rental

Relevant Reviews on Hertz in Ireland

Kurtis

Ireland

8-day rental

Mini | Volkswagen up or similar

Reviewed: Fri, Sep 23, 2022

“Great car, OK service”

About Hertz: 7.0 /10

Car was great. Staff tried to upsell. Return location was not as described, delaying arrival at airport.

About QEEQ: 8.0 /10

J.Reid

Ireland

13-day rental

Small SUV | Ford Puma or similar

Reviewed: Fri, Jun 10, 2022

“Very good but stressful on return.”

About Hertz: 8.0 /10

Drop off was misleading and totally confusing. Was supposed to open at 05:00 and I was there at 05:30. Gates were marked in red tape to say closed and open at 7 written over the 5. Return to car centre. Also why an extra charge to travel in Northern Ireland.

About QEEQ: 10.0 /10

All was good.

R.Carter

Ireland

1 days rental

Small SUV | Nissan Qashqai or similar

Reviewed: Sat, Jun 8, 2019

“Good rental, price was very high. Especially after being forced to by the extra insurance. Will nev”

About Hertz: 8.3 /10

Car was fine.

About QEEQ: 8.0 /10

I did not see the requirements for the added insurance on the website. When I got to the counter, there was no option other than to purchase it.

P.Davidson

Ireland

1 days rental

Small SUV | Nissan Qashqai or similar

Hertz

Shannon

Ireland

Reviewed: Thu, May 30, 2019

About Hertz: 9.7 /10

Such a smooth process. I've rented cars before and it's taken between 40 to 60 minutes for the whole process, with Hertz I was done in about 15 minutes. No hard selling of extra insurance or upgrades. Would definitely recommend

About QEEQ: 8.0 /10

G.Jurey

Ireland

1 days rental

Economy | Volkswagen Polo or similar

Hertz

Shannon

Ireland

Reviewed: Thu, Jul 19, 2018

“Very happy with car and satisfied with sevice”

About Hertz: 9.6 /10

Like: Car was very economical and ideal for our situation.
Dislike: Perhaps having airconditioning would have made a big difference with experiencing such warm weather during our stay .

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Hertz has a poor sense or regard of customer service

Relevant Reviews on Hertz in Ireland

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