Very satisfied.

The rental company did not provide the vehicle as stated in the contract. I booked a Mercedes E, but was given a Mercedes A. Upon realizing the discrepancy, I immediately returned to the counter to discuss it, only to be told that A and E are the same category. How could a luxurious mid-size sedan and a compact sedan be considered equivalent? This blatant consumer fraud caused a two-hour delay at the airport, and no satisfactory solution was offered. Helplessly, I had to take the A and leave.

Pretty good, mainly because it's cheap

Overall, it was pretty good. However, I was later unexpectedly charged multiple times without clear explanations. It's probably for some traffic violations, but there should at least be some sort of explanatory email. The bank couldn't provide any details.

Our car did not arrive on time as scheduled. When it finally arrived the next day, we found the trunk was too small. However, the company's staff was very responsible and arranged for a car with a larger trunk from another company, solving our problem. Their attitude was great.