Good experience, although it was what I expected.

Pretty good.

I went to pick up the car two hours early and asked if they could adjust my booking time. They said they didn't have the car I reserved and made me wait for two hours. Eventually, they gave me a Mirage G4 instead of the Nissan Versa I had booked, claiming it's the same class, but I thought it was worse. However, the car was very new. The return service was excellent; I was a bit late, but after I explained, they backdated the return time and didn't charge any extra fees. I initially planned to return the car at a different location, but with QEEQ's help, I changed it to the original location. They also refunded the one-way fee, and QEEQ's service was great.

The supplier tried every possible way to persuade us to upgrade the car and buy various insurances by claiming that the car we reserved was not available and offering a smaller one instead. We insisted on not compromising, and in the end, they gave us the car we originally booked! Didn't they say it wasn't available?! The car rental experience was extremely poor!

Like: Great
Dislike: nothing

Like: I like how they offered options and I was able to choose a car that was not exactly what I reserved but the equivalent of that intermediate vehicle.
Dislike: I didn’t like being offered an upgrade. If i had the money for a higher end vehicle, then I would have reserved that in the first place.