Quite pleasant and smooth.

Quick pick-up and drop-off, excellent service

Overall it was OK, but we were not very satisfied because we couldn't change the rental time or vehicle type after payment.

My English isn't great, so at first, I was pitched various extra services for a long time, such as GPS and WIFI rental, which I understood but found much more expensive than Zuzuche. I initially thought I was just putting a deposit on my card, but it turns out I was charged over 200 pounds for some insurance. Additionally, returning the car with an empty tank cost over 60 pounds, which is a rip-off. I'd rather return it with a full tank since it’s hard to time it right to return it when the tank is empty, and refueling only costs around 50 pounds. It felt like an Indian guy was trying to upsell me, with a British boss standing behind him. My advice: don't take any of their additional services. Also, before going, I called the store and was told that I needed an international driving permit or a notarized translation of my domestic license. Hong Kong licenses or translations of domestic licenses wouldn't work. However, in reality, the translation document was sufficient. Unlike Hertz, which clearly states that a translation document is acceptable.

An excellent car rental company. I had doubts before because the online reviews didn't seem very high, but this time I decided to give it a try and found their service to be very professional in all aspects. Most importantly, they even provided me with a new car!

Car’s seatbelt didn’t work and I had to back inside to queue again to request another car. A big waste of time.